Warranty

Warranty & Services

At Mr. Luggage, we believe that great travel starts with great bags — ones you can trust. That’s why every product you purchase from us comes with peace of mind and dependable support.

✅ Warranty Coverage

All Mr. Luggage products are covered for manufacturing defects under standard usage.

This includes:

  • Defective wheels, zippers, handles, and stitching due to poor workmanship or material flaws.

  • Faults that occur during regular usage (not due to external damage).

Warranty Does Not Cover:

  • Normal wear and tear from usage (scratches, scuffs, or minor dents).

  • Damage due to airline handling or misuse.

  • Water damage, excessive weight pressure, or cosmetic damage not affecting usability.

🔧 Paid Repairs & Spare Part Replacements

If your luggage has experienced wear & tear or mishandling damage (e.g. broken wheels, handles, or zippers), we offer affordable repair services — subject to spare part availability.

Here’s how it works:

  1. Contact Us:
    Send a photo of the damaged area along with your purchase proof via WhatsApp or email.

  2. We’ll Check & Confirm:
    Our support team will assess and confirm availability of the required parts.

  3. Drop-off or Ship to Us:

    • You may ship the bag to our store at your expense,

    • Or drop it off at our store at Deira One Mall.
      (Pickup & return services are not included.)

  4. Repair Timeline:
    Once the part is available and received, repairs will be completed within 7 working days.

  5. Return Options:

    • Pick up your repaired item from the store, or

    • We can ship it back to you (shipping charges apply).

🛍️ Where to Reach Us

For any warranty or repair-related queries, reach our customer support:
📞 +971 521741382
📩 support@mrluggage.ae
📍 Visit us at One Deira Mall, Dubai