Return and Cancellation

Return & Cancellation Policy

Mr. Luggage — Powered by Kling Trading LLC, Dubai

We want you to shop with confidence. That’s why we’ve kept our return and cancellation process simple, transparent, and customer-friendly.

🔁 Return Policy

We accept returns in the following cases:

✅ Wrong Item Delivered
✅ Manufacturing Defect
✅ Item Damaged in Transit

Return Conditions:

  • You must raise the return request within 3 days of receiving your order.

  • Product must be unused, in original packaging, with all tags attached.

  • Returns must include proof of purchase and images showing the issue.

Non-Returnable Items:

  • Items damaged due to misuse, overpacking, or wear & tear.

  • Products purchased during clearance sales or promotions (unless defective).

To request a return, contact our support team via WhatsApp or email with order details and issue photos.

💳 Refund Process

  • Once your return is approved and the product is received, refunds will be processed within 5-7 working days.

  • Refunds will be issued to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.

🚫 Order Cancellation

You can cancel your order before it is shipped.

How to Cancel:

  • Contact us on WhatsApp or email with your order number.

  • If the order has already been dispatched, it cannot be cancelled. In this case, please refer to the return policy above.

📞 Need Help?

We're here to assist you with any questions related to returns or cancellations.

📩 Email: support@mrluggage.ae
📞 WhatsApp: +971 521741382
📍 Visit us at One Deria Mall, Dubai